Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Should you wish to return the artwork, you can contact us at tamsbrink@gmail.com. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to:
Tamara Brink Art- 59-343 Pupukea Rd. Haleiwa, HI 96712
Once we have received the product and it arrives satisfactory, we will make the refund and you will receive a full refund for the product - minus the delivery charge.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at tamsbrink@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Have you received a damaged product?
Please follow these instructions and we will fix it as soon as possible.
Send a photo of:
- Photos of the damage
- Photo of the entire print
- Photo of package label, text/barcode must be legible
- Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
- Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.
We need photos in good resolution. Feel free to send them in full or large size.
Send the photos to: tamsbrink@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.